Shipping & Processing
Want a walk through on how our process works? It is pretty simple and a breeze, here's some of our frequently asked questions:
Yes- we got you covered! You will receive a confirmation email that your order was received immediately after purchase. If you have Opted for Text Updates, you will receive a text confirmation in place of an email. Your shipment tracking information will be sent following processing times- on average, it take 2-5 business days for your order to be prepped and ready to leave our warehouse. Our team is small, but mighty!
We know you are anxious to get your products, but you better believe we are matching your energy!
The processing time is the amount of time it takes before we send out shipment tracking information. Our current processing times may take 2-5
business days. We kindly ask for additional time during holidays and sales
Processing times do not include weekends/ holidays. Once orders are
processed, Shipping normally 1-3 business days depending on your state with
* Please note, during summer we tend to only ship on Mondays-Wednesdays because of summer heat and to prevent any possible melting issues.
We are shipping all throughout the USA! We currently do not offer international shipment at this time.
We are more than happy to assist you with any adjustments that need to be
made to your order, as long as the adjustments are prior to shipment. We kindly
ask that you triple-check your shipping address prior to placing your order.
In the event that your address is incorrect and is sent back to us, we will send over an invoice for shipping fees and will resend.
Returns and exchanges
We currently do not offer any refunds at this time- however, accidents do happen and we will always make it right.
We do our part to make sure that our products are wrapped safe and sound,
but accidents happen! In the event that something breaks in transit or if you have a concern, please let
us know within a week of its arrival by sending an email with photo attachments
wholesale and partnerships
Want to add some heat to your shelves? We offer wholesale opportunities to brick-and-mortar stores and established online stores.
Are you in the RDU area and have an upcoming pop-up or would like to collab on a candle workshop? Let's connect!
We offer wholesale opportunities to brick-and-mortars or established online stores. We currently do not offer private-label wholesaling.
To get started, you will need your business Tax ID # and you can begin to connect with us by clicking the wholesale link in the footer of this page. Order minimums are $200 and each candle is sold in a minimum quantity of 3.
In the event that your wholesale selection is not available on our wholesale site, feel free to send us an email and see if that is something we can do for you: email@example.com
We would love to help you make your custom vision come to life! Whether that is a baby shower, birthday, wedding, or housewarming party- we were born for this!
For custom candle request, we are able to do a variety of sizes and may be able to do custom scent request. Our quantity minimum for custom orders is 20+ candles and may take up to two-weeks to complete depending on supplies/customization. Payment for the project is collected up front.
If you are interested in a custom order, please send us an email with your quantity request, traditional/signature candle, and targeted project final date.
We are proudly located in the Triangle- Raleigh, North Carolina! If you have a pop up shop and are interested in SkyeLight being a vendor, please send us an email with your date and we will be connected.
Also, if you are a local shop owner looking to connect on a workshop, we make candles for fun and are only an email away! firstname.lastname@example.org